Please contact us via our Contact Page located in the upper right corner of our website.
We offer all kinds of promotions throughout the year. Visit our promotion page by clicking here for more information.
All you have to do is log in to your account.
When you are logged in, you will be directed to your dashboard with all your information. From there you will be able to change your password and add delivery addresses.
One of the benefits of creating an account is that Trinity will keep track of your order history and you can view it at any time.
To view our order history, log in to your account. The list of your last orders will appear on your dashboard.
Yes, you can create multiple shopping lists.
Log in to your account. In your account click on purchase list. You can add as many shopping lists as you need and/or modify them as needed.
New orders usually leave our warehouse within three business days of order confirmation and are delivered within the time specified at checkout depending on the shipping option selected.
These deadlines are only a guide since we have no control over the shipping companies.
When your order is shipped, you will receive an email confirmation from the shipping company you have chosen. Please keep this email in order to track your package if necessary.
All orders are sent with a delivery confirmation. With the delivery confirmation, your package will be scanned and indicated as "delivered" once delivered.
If you still do not receive your order, it is possible for us after a period of 30 days to make a claim to the carrier.
Please contact us.
We currently accept Visa and Mastercard, Paypal, E-Transfer (Interac Transfer) and bank transfers for most countries. Please note that we do not accept personal checks.
Several delivery options are available to you. When you finalize your order, the following choices will be available as well as the delivery amount that will be charged to you. You only have to choose the one that corresponds to your requirements.
We understand that some people do not feel safe to pay online. For those who do not wish to order online, you can contact us.
Our certificates are available here.
The availability of a product can be checked directly on the product page. If a desired product is out of stock you can click on Notify me located at the bottom right of the product. An email will be sent to you as soon as the product is available. You must be connected to your account to use this function.
We believe in our products. If you are not satisfied or for any reason, you may return, at your own expense, unused and unopened products purchased from Trinity at any time within 10 days of purchase for a full refund (excluding shipping costs). Please contact our customer service department to arrange for returns.
For more information, please see our return policies in our terms and conditions section.
Please note that we do not accept any packages that include charges when receiving your product.
Trinity only guarantees to the original purchaser of any product and brand purchased from Trinity, that this product will be free from defects in materials and workmanship under normal conditions. Please contact our customer service departmentwithin 10 days of purchase. This warranty does not cover defects or costs caused by:
Any express warranties not provided herein, and any remedies other than the warranty contained herein, which may arise by inference or application of law, are hereby excluded and disclaimed, including the implied warranties of merchantability and fitness for a particular purpose.
After 30 days, products cannot be returned.
This limited warranty does not cover items manufactured by third parties and sold by Trinity. The manufacturer's information appears on the item page. We recommend that you contact third party manufacturers to determine the warranty terms for a particular product prior to purchase.